RETURNS:
You may return any new and unused product for a full refund or equal exchange under certain specific conditions listed below. We will pay the return shipping, only on the first item you return, if conditions are met. You are responsible for the return shipping for other items after the first, free returned item. To be eligible for a full refund of the product cost, you must notify us within 24 hours of the delivery of your product and meet the conditions below.
In the event that you receive a dumbbell or kettlebell which appears to be structurally damaged (bent, warped, or in some way affecting the structural integrity of the cast iron), we will work closely with you to evaluate it and get you what you need. Damage means specifically structural damage, not aesthetics, such as scrapes and scratches to the paint surface from shipping. The cast iron is extremely durable and can easily be touched up with Rust-oleum or an equivalent.
One note. Aesthetically, our dumbbells ends are deliberately casts asymmetrically and may appear as a casting error, but in fact are correct. Opposite sides of each end are deliberately flared to look old school and imperfect, but are exceptionally stable and durable.
DEFECTS OR DAMAGE:
Any claims for defects or damage must be submitted to Goldens’ Cast Iron within 24 hours of your receipt of the product. Please email pictures of the defect to us at info@goldenscastiron.com so that we can evaluate and resolve the problem. No returns on full kettlebell and dumbbell bundles, unless there is 100% catastrophic damage of the entire bundle. Consideration is only given to evaluate damage to an individual weight within those bundles. Please email images of a damaged weight from the bundle to info@goldenscastiron.com within 24 hours of delivery of the product to qualify for exchange or refund of that weight.
LOST IN SHIPMENT:
If your product(s) have not arrived and there is an error in shipment, we require that you reach out 7 days from shipment notification. If there is an issue, immediately contact info@goldenscastiron.com to report a missed shipment. At that point, we can trace the item(s) and if lost, we reship and file a lost claim. Beyond that window, it is impossible for us to trace and claim, therefor, impossible to guarantee a reshipment. So time is of the essence for you.
Randy (verified owner) –
I ordered the whole shebang (5-50lbs.) and they shipped out within a few days and were at my door in five days. Everything showed up except for my two 40lbs. which arrived after another five. Out of the 20 dumbbells I ordered, there was only one mistake, a third 45 instead of a 40. Mary from customer service responded to my email almost immediately and had a 40lb. weight shipped to me and the 45lb. picked up.
I love these weights, they’re rock solid and feel great in my hands. The customer service was top notch as well. The fact that these weights are made in the USA was what made me take a chance on them, and I’m glad I did.
I wholeheartedly recommend these dumbbells and I will be buying the heavier weights once they become available.
David Crockett (verified owner) –
I bought a set of 10 lbs to see how they are . They are super. They feel great in the hand. They make you want to lift them. I will be buying 20 lbs soon. I will probably work my way up. They are a great product made in the USA. I am into cast iron lately. I bought an American made skill too. Buy American and get a good product. The shipping may be expensive but the product is great and you cannot go wrong. They also look good.
Pacman (verified owner) –
Purchased nearly a full set of dumb bells last year. Proud to see they are made in the U.S.A. but prouder still in my hometown!! Great products. I use them nearly daily and can’t wait for the 60+ pounders to come online.
William Bell (verified owner) –
I have bought both dumbbells and kettlebells from Goldens. These are high-quality no frills weights. They feel great in your hands and look good in a blue-collar way. Just honest good iron. That’s all you need. And the prices are very good as is the customer service. The Iron Age is definitely here!!
Telly (verified Owner) –
So far I’ve ordered three sets of kettlebells from these guys. The quality is top notch, and the customer service is speedy and excellent. Keep up the good work!
George Santana –
Awesome… dumbbells. well made.
Andy T –
Very nice kettlebell. Especially like that it is ductile iron and less likely to crack or break than those made Frome regular (grey) cast iron. Great customer service!
randall napoli (verified owner) –
As a certified trainer I wanted to build my home gym during the beginning of the pandemic I purchased 15, 20, 30, 35,50’s db’s,,,,I have been waiting to see if they would increase product line with heavier weights,,,, so happy to hear you are,,, looking forward to adding 60+ when available