READ RETURN POLICY CAREFULLY!
Cookers and Fire Pits:
For all cooker and firepit orders, you may return any new, unused and resalable products in their original packaging for a full refund (minus all shipping costs). In the event that a cooker or firepit has a manufacturer defect or has been damage from shipping, immediately submit photos at various angles of the cooker defect or damage to enable us to determine the extent of the issue, and the most efficient means of resolving the problem. Photos should be emailed to info@goldenscastiron.com within 24 hours of delivery of the product. Please review our Limited Lifetime Warranty before submitting your request.
Dumbbells, Kettlebells and Accessories:
LOST or UNDELEIVERED SHIPMENT: You are responsible for following your tracking data that we provide, via email notification. If your product(s) have not arrived, immediately contact info@goldenscastiron.com to report a missed shipment. At that point, we will trace the item(s) on your behalf and if lost, we will reship and file a lost claim. DO NOT contact FedEx directly. Allow us to solve the issue on your behalf. PLEASE NOTE: Beyond a 7 day window from delivery to contacting us, it is impossible for us to trace and claim, therefor, impossible to guarantee a reshipment. So time is of the essence for you.
RETURNS: You may return any new and unused product for a full refund or equal exchange under certain specific conditions listed below. We will pay the return shipping, only on the first item you return, if conditions are met. You are responsible for the return shipping for other items after the first, free returned item. To be eligible for a full refund of the product cost, you must notify us at info@goldenscastiron.com within 24 hours of the delivery of your product to qualify for a potential return/replacement/refund. Please read conditions below:
DAMAGE OR DEFECTS: Any claims of damage or defects must be submitted to Goldens’ Cast Iron within 24 hours of delivery. Please email pictures of the defect to us at info@goldenscastiron.com so that we can evaluate and resolve the problem.
BUNDLES: NO RETURNS on FULL kettlebell and dumbbell bundles, unless there is 100% catastrophic damage of the entire shipment. Consideration is only given to evaluate damage to an individual weight(s) within those bundles. Immediately email images of a damaged weight from the bundle to info@goldenscastiron.com within 24 hours of delivery of the product to qualify for exchange or refund of that weight.
STRUCTUAL and SUPERFICIAL DAMAGE: In the event that you receive a dumbbell or kettlebell which appears to be structurally damaged (bent, warped, or in some way affecting the structural integrity of the cast iron), we will work closely with you to evaluate the issue to determine whether return/reshipment/refunds are warranted. Aesthetics, such as scrapes, scuffs, and scratches to the paint surface from shipping, DO NOT qualify as damage. The cast iron is extremely durable and can easily be touched up with Rust-oleum or an equivalent.
“My Cast Iron Dumbbells look asymmetrical or have flawed casting.” PLEASE NOTE: Our dumbbells are deliberately poured and cast within a horizontal mold. As a result the dumbbell ends appear slightly wider or flared on one side. There is a reason. Those angles allow proper extraction of the pattern without pulling the cast off the surface. It does not affect the structure integrity of the weights. It is simply a casting process. The weights are exceptionally stable and durable.
MISSING or DAMAGED PACKAGING: Let’s face it, carriers are rough on packaging, as much as we’ve tried to thwart their efforts. If your weights have been delivered without boxes or in damaged boxes, causing superficial damage (scrapes, scuffs, and scratches to the paint surface), you must contact Goldens’ Cast Iron within 24 hours of delivery to qualify for a potential return/replacement/refund. Once you send images, we will evaluate the level of damage and determine whether a refund is warranted. Superficial damage DOES NOT qualify for a 100% refund. The weights are made of solid cast iron, and as long as there is no structural damage, the weights can be easily spray painted with Rust-oleum or an equivalent.
